SPOTTER joins the AKIO group

AKIO Software, leader in the software market for client engagement management, acquires SPOTTER in order to expand its listening and analysis capability for the voice of the client.
This move, in line with the recent market trends, enables both companies to cover fully the customer engagement cycle – voice, email, letters, mobile, social media – and to propose innovative solutions to measure, analyse and understand client relations and the brand’s reputation.